You need not worry, though, because the app can still work, as long as the metadata is intact, and the password and key are correct. However, when your password and BitLocker recovery key are not working, this means that your drive has been corrupted. The software needs the recovery key to decrypt not only the data drive but also the OS drive, due to the TPM or the trusted platform modules. Unlike other file recovery applications, M3 Data Recovery requires intact BitLocker metadata, as well as the recovery key or password for it to work. Once scanned, you can now preview the found files and start recovering your chosen files. Users must note that M3 Data Recovery cannot start the scanning and recovery process without the recovery key or password. The app will then prompt you to provide the password or the 48-digit recovery key before it can scan the entire drive. Then you need to select the drive that you wish to check. Upon installation, you only need to launch the app on your computer.
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